Shipping & Delivery Policy

Shipping & Delivery Policy

At Wismouth Fashion, we aim to deliver your order safely, efficiently, and with care. We work with reliable logistics partners to provide a smooth shipping experience. Below you will find our shipping and delivery terms.

I. Order Processing & Dispatch

Processing Time
All orders are usually processed and prepared for shipment within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can monitor the progress of your delivery.

II. Estimated Delivery Times

Delivery times may vary depending on destination and local customs procedures.

Destination Estimated Delivery Time
United Kingdom 8–12 business days
United States 8–12 business days
Canada 8–12 business days
Australia 8–12 business days
New Zealand 8–12 business days
European Union (other countries) 8–12 business days

Please note that delivery times are estimates and may be affected by external factors such as customs clearance or local courier delays. Shipping costs and available delivery services depend on your location and will be displayed at checkout.

III. International Shipping

We ship internationally to the regions listed above.

Please be aware that:

  • International shipments may be subject to customs inspections

  • Import duties, taxes, or customs fees imposed by local authorities are the responsibility of the customer

  • Customs procedures may occasionally cause delays beyond our control

For international shipping questions, please contact us at info@wismouthfashion.com.

IV. Order Changes & Cancellations

Order Modifications
Requests to change order details (such as delivery address, size, or quantity) must be submitted within 12 hours of placing the order. After this period, the order may already be in processing or transit and changes can no longer be guaranteed.

Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this time, the order will likely have entered the fulfilment process and cannot be cancelled. For urgent requests, please contact us as soon as possible.

V. Delivery Issues & Claims

Damaged or Missing Items
If your order arrives damaged or incomplete, you must notify us within 7 days of delivery. To submit a claim, please include:

  • Your order number

  • Clear photos of the outer packaging (for damaged items)

  • A photo of the packing slip (for missing items)

  • A short description of the issue

Claims submitted after 7 days may not be eligible for review or compensation.

Packaging Damage
If the external packaging is damaged during transit but the product itself is intact and fully functional, the item is not eligible for a replacement or refund.

Tracking Marked as “Delivered” but Not Received
If tracking information shows your parcel as delivered but you have not received it:

  1. Contact the courier directly to initiate an investigation

  2. Obtain written confirmation from the courier

  3. Forward this confirmation to info@wismouthfashion.com

Claims related to parcels marked as delivered must be submitted within 7 days of the delivery status update.

VI. Contact Information

For any shipping-related questions or support, please contact us at:

Wismouth Fashion
Theresialaan 77
5262 BL Vught
The Netherlands
📧 info@wismouthfashion.com